How do you treat the aftersales issue in our country?

How do you treat the aftersales issue in our country?

We understand customers are always worried about this issue very well, after all, we are too far away, but you can rest assured that for us, product quality always comes first. That's why we have always emphasized that we value product quality, rather than using low prices to attract customers. We pursue long-term win-win cooperation with customers, so that we can gain their recognition and get repeat orders from old customers. 


Regarding after-sales service, first of all, under the guidance of the product manual, the vehicle should be used normally for 4-5 years without any problems. Based on our experience, as it is used in scenic areas, the duration and frequency of use cannot be determined. Therefore, we suggest that customers can buy additional accessories for the brake system when shipping.


If there is a problem with any part of the vehicle, our technical team will video connect with you, and we will be fully responsible for troubleshooting through a computer. We provide a 12-month warranty for all parts of the vehicle (excluding vulnerable parts such as tires and glass), and we will send out the damaged parts within 1-2 weeks.


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