What is your return, exchange and refund policy?

What is your return, exchange and refund policy?

Hulk Vehicle has a 7-day return policy. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused.

 

If you want to start a return, you can contact us at info@hulkvehicle.com. Please note that returns will need to be sent to the following address:

 

Room 901, Intelligent Park A Building,

No. 86 ChunYang Rd, Qingdao,

Shandong, China 266109

 

Items sent back to us without first requesting a return will not be accepted.

 

Certain types of items cannot be returned, such as products that are artificially damaged, products with missing accessories, and products that have been used for more than 1 week. Please get in touch if you have questions or concerns about your specific item.

 

Exchange: The fastest way to ensure that you get what you want is to contact our after-sales staff for communication, return the damaged parts or ask for reissuing the damaged parts. If you accept, we can reissue the parts you want for free.

 

Refunds: We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 15 business days. Please remember it can take some time for your bank to process and post the refund too.

If more than 30 business days have passed since we’ve approved your return, please contact us at info@hulkvehicle.com

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